Netwatch is a leader in the Information Technology Strategy and Planning Market

Clients want to fully exploit existing technology assets as well as fully leverage future investments. Resilient systems, secure and smooth operations, ease of use and minimal downtime are atypical experiences under the traditional value-added reseller (VAR) model. Rather than providing simple installations and reactive services utilizing specific vendor software and hardware, IT Strategy and Planning (ITSP) consultants recognize the key to maximizing the client’s ROI involves a business oriented approach that is specific to the organization’s needs. This process involves at least as much business acumen as expertise in technology. The successful consultant develops a well conceived IT strategy followed by rigorous investment analysis. A process that orchestrates the necessary spending and projects to support this strategy is then paramount.

Inherent in the VAR business model is a conflict of interest: The typical IT firm offers specialization with respect to a subset of hardware or software from which they generate margins. VAR technicians can be adept at implementing and maintaining these specific products yet lack the requisite skills and flexibility to integrate, maintain or optimize the customer’s computing environment, minimizing the total cost of ownership. The customer cannot fully leverage its investment as these constraints translate into a narrower set of business solutions, impeding the flexibility and growth of the client firm. In most cases the linchpin of the VAR business is product sales, related service agreements and maintenance contracts.  While some maintenance contracts may be beneficial to the customer, the pervasive Break-Fix paradigm tends to be the mainstay of such operations since many VAR services are not proactive and generate more revenue by fixing issues rather than preventing them due to the billable time involved.

Since the “dot-com” boom, clients are generally reticent to make large speculative IT investments, driving the demand for the ITSP consultant arrangement which leverages existing technologies or weaves new (and possibly otherwise disruptive) technologies into the strategic fabric of the client's system and operations. The Netwatch methodology surpasses standard VAR agreements by offering a full array of technology solutions. From needs assessment, planning and design to installation and integration, Netwatch maintains the support lifecycle with continuous proactive maintenance rather than reactive. As downtime results in immeasurable productivity costs, our approach affords positive business outcomes, operational efficiencies, and fewer disruptions affording greater client profitability.